Returns, Refunds, Deposits & Payments

Returns are not accepted UNLESS your item arrived damaged. Damaged items will be allowed either a refund or a replacement once the item has been returned and received back to P4:13 Creations (P4:13 Creations will be responsible for the returning fee. You must contact P4:13 Creations through the contact section and include your order number, a brief description for the damage, and a picture of the damaged item. This helps P4:13 Creations to understand if the damage was caused by poor packing materials or packing strategy).

Refunds are not granted (This includes deposits. However; if you receive your order and are absolutely not in love with it, contact P4:13 Creations through the contact section and I will try my very best to fix the issue).

Deposits are due upon order (Once your custom order has been placed, you will receive an invoice for your deposit, which is half of the total amount of your order. Your order will not be made until your invoice is paid).

Invoices must be paid in full before order is sent (Your initial invoice will include the total amount for your order, your deposit amount, and then your remaining balance. The remaining balance must be paid upon completion of your custom order).

Items such as lids or straws that wear and tear over time is not P4:13 Creations responsibility (P4:13 Creations does not manufacture the lids or straws, but can help you get a replacement if needed).

Please Understand That P4:13 Creations Is A Small Private Owned Business

Your item will be HANDMADE by me with love and attention to detail! Please be aware that all HANDMADE items may contain small imperfections.

Once a custom order is placed, you will receive an e-mail from me similar to the one below: (please note that timelines do vary per order and it will be included in the e-mail I send you)

I will be more than happy to create this set for you! The total price will be $xxxx and I will send an invoice to your provided e-mail for that. The timeline for this order really depends on the vendor I use. These tumblers aren’t what I normally keep in stock so I have to order them from my vendor and it usually takes about 7-10 business days before I receive them from my vendor. Once I receive them, the design and cure process typically takes about 7 days. In all, you will be looking at a 2 to 2.5 week wait period for your custom items. 

Once I create your design, I will send a mock image (what the design will look like) to your provided e-mail for approval. During this phase, you can tell me what you would like for me to change. Once we agree on the design perfect for you, I then begin to actually place the design on your items and begin the curing process. 

The image I have attached is what I will use as inspiration for your items, which means I will try my very best to make your item look very similar to the picture, but please be aware that I hand-make all the items myself, including the graphic design, so it may not look exactly like the image, but it will look very close! I do not purchase templates for my designs (for legal purposes) so I create all my designs from scratch which is why the design may not look exactly like the inspiration picture. But, again, I do try my very best!

If you are still interested in purchasing from me, I will go ahead and send the invoice to your e-mail and we can begin this beautiful creation! 

I will make sure that both myself and the customer have a complete understanding of what is expected of the order prior to the payment process (timeline, price, and design). I try my very best to make sure mistakes due to miscommunication are averted!

These policies are not meant to be ugly, but to prevent my business from experiencing ugliness. I take pride and joy in my small business but I am not perfect, only our God is! Even though I do not honor refunds and returns like most major companies, I will try by very best to accommodate your needs and wants if I can! I’m 100% sure that we will always be able to come to a solution to the problem if we work together like the christians we are are stay respectful to one another!